Refund Policy

Effective date: 10-15-2026

This policy applies to digital products purchased from Pacific Training Solutions at pacifictrainingshop.com. No physical product is shipped.

Digital purchases

Please review the product description, included files, software requirements, and Usage License before ordering. Except where required by law, we do not offer change of mind refunds after a digital product has been supplied. This includes deciding not to use a product or purchasing an item that meets its description but does not suit your preferences.

Problems with your order

Contact us if you receive the wrong file, a duplicate charge, a corrupted or incomplete file, a product materially different from its description, or a download that you cannot access. We will investigate and, as appropriate, restore access, supply the correct file, provide a replacement, reduce the price, or issue a refund. You retain any right under applicable law to choose or obtain a particular remedy.

How to request help

Email info@pacifictrainingsolutions.com with your order number, purchase email address, product name, and a description of the problem. Screenshots or error messages can help, but do not send passwords or full payment card details. Please report ordinary delivery or technical problems within 14 days of purchase so we can help promptly. This request does not limit any longer legal claim period.

Refund processing

If a refund is approved, we aim to submit it to the original payment method within 5 business days, or sooner where legally required. Your payment provider may need additional time to display it. We will confirm the amount and whether the refund covers all or part of your order. We do not require store credit instead of a monetary refund where the law requires a refund.

Use after a refund

If your purchase is fully refunded and the license ends, stop using the refunded product and delete its files and copies, except where applicable law permits retention. A partial refund does not automatically end the license unless agreed with you or required by law.

Your legal rights

Nothing in this policy excludes mandatory rights relating to faulty, misdescribed, or undelivered digital content. Where a cancellation or withdrawal right applies, it remains available unless it has lawfully ended. For immediate digital supply, any required express consent, acknowledgement, and contract confirmation must be obtained separately; this policy alone does not waive that right.